Return Policy
Returns
Our policy lasts 10 days. If 10 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Additional Non-Returnable Items:
- Gift cards
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
Partial Refunds (If Applicable)
Only partial refunds may be granted in the following situations:
- Items not in their original condition, damaged, or missing parts for reasons not due to our error
- Items returned more than 10 days after delivery
Refunds
Once your return is received and inspected, we will notify you by email regarding the approval or rejection of your refund.
- If approved, your refund will be processed and applied to your original payment method within a few days.
- Taxes and original shipping charges are non-refundable.
- For free-shipping orders, a nominal shipping fee will be deducted from the refund.
Late or Missing Refunds
If you haven’t received your refund yet:
- Check your bank account again.
- Contact your credit card company — processing time may vary.
- Contact your bank — refunds often take time to post.
- If the issue persists, contact us at Sales@domain.com.
Sale Items
Only regular-priced items may be refunded. Sale items are non-refundable.
Exchanges
We replace items only if they are defective or damaged. To request an exchange, email us at Sales@domain.com and send your item to:
9003 Tampines St. 93, #03-154, 528837 Singapore
Gifts
- If the item was marked as a gift, you’ll receive store credit once the return is received.
- If not marked as a gift, the refund will be issued to the original purchaser.
Shipping
Return your product to:
Moto4race Pte Ltd, 9003 Tampines St. 93, #03-154, 528837 Singapore
- Return shipping costs are the customer’s responsibility.
- Shipping and taxes are non-refundable.
- Return shipping fees may be deducted from your refund.
Delivery time for exchanges may vary based on your location.
Important: For returns over $75, we recommend using a trackable shipping service or purchasing shipping insurance.
Contact Us
If you have questions regarding refunds or returns, contact us at:
Email: Sales@domain.com
Address: Moto4race Pte Ltd, 9003 Tampines St. 93, #03-154, 528837 Singapore